YOU NEED HELP?
Contact our dedicated service team
Dear customer,
Do you need post-sale assistance, have questions about operation & handling, or need support at troubleshooting?
Then please contact team of service engineers and they will come back to you shortly.
Instrument´s Service
If your instrument needs to be serviced or calibrated, please inquire an RMA number (Return Material Authorization) before sending it to us. A fax template to fill out is available for download below.
If you wish to inquire by e-mail, please contact our service orders department:
rma@grimm.durag.com
Please don´t forget to include following information:
- Full contact details
- Serial number of your instrument
- Reason for service inquiry (general service & calibration or specific reason)